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Account verification (KYC)

What happens if my KYC submission is rejected?

Users will receive a rejection email and our team will be in touch with the follow up instructions.

How can I upload new KYC documents after submission?

Users will be able to:

  1. Re-upload or upload new documents after previous KYC has been approved.

  2. Our team will be in touch via email if we need more documents to verify your account

How long does it take for Chintai to process my submission?

We currently lack a precise estimate regarding the duration of this process; nevertheless, we aim to provide updates as our operations expand.

How do I know when my submission has been approved?

Users will be receiving a confirmation email from Chintai on the account verification.

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